A number of shipping options will be offered. These options will be made available at purchase within the checkout. Products ordered through this website normally take 1 – 3 days to deliver to addresses in Australia, items sent by Express Post can arrive as early as the next business day! Delivery timeframes to remote locations may vary.
We use external couriers and shipping agents to mail our items – once the product has been dispatched (left our warehouse/shop) it is the responsibility of the courier or shipping agent to deliver the item(s) to you. We will endeavour to assist as much as possible with the tracking and speed at which the product is delivered to you, but some things are out of control.
An email will be sent to you upon dispatching your products and we suggest you use the tracking number contained within it to better determine the estimated delivery time.
You can track your items here: http://auspost.com.au/track/
At this time NutritionSuppliments.com.au does not deliver to addresses outside Australia.
At NutritionSuppliments.com.au we want you to be pleased with our product and service every time you shop with us. Occasionally though, we know you may need to return items.
CHANGE OF MIND:
We are not required to provide a refund or replacement if youchange your mind.
Should you wish to exchange your product we may authorise this at our discretion. This needs to be requested either in person in-store or by email. You will need to cover any costs involved in the delivery of the new product and return of the old product, and this exchange would need to be completed within 7 days of the original purchase. This will not be available on sale items or short dated items. Please remember it is at our discretion when considering any exchange option for you.
But you can choose a refund or exchange if an item has amajor problem. This is when the item(s) are deemed to be “Faulty or Incorrect”.
FAULTY OR INCORRECT GOODS:
Please inspect your delivery immediately upon receipt and notify us within 7 working days of delivery if the Goods are damaged or do not comply with any of the Contract.
By email to:
If you fail to do so you shall be deemed to have accepted the Goods. Where a claim of defect or damage is made, the Goods shall be returned by you to us at the Return Address above. You will be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective. We ask that you pack the item securely using the original packaging to return the goods and send it with the delivery note. Goods to be returned must clearly show the order number obtained from the Seller on the package. Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
We regret that we cannot accept cancellations of contracts for items that have been opened. Otherwise, we can accept returns of complete products, which are unused and in an “as new” condition.
As soon as we receive the returned goods, we will refund the purchase price for that item or arrange a replacement item – these options are at your discretion.
Lost In Transit:
If you order has not arrived on time and has been confirmed lost by our shipping company then we will replace your order and resend it.